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noneo.tech

Services

IT support, network infrastructure and smart building systems for businesses. The scope, hours and response times of each service are agreed in writing before we start.

IT support & service desk

Your staff get one place to report problems with computers, accounts, printers, email or the network. We register each request, keep the user informed and resolve it remotely whenever possible. When a problem needs hands on site, we send a technician.

What it covers

  • Help for users by phone and email
  • Remote support for desktops and laptops
  • User accounts, email and permissions
  • Printers, peripherals and point-of-sale devices
  • Software installation and updates
  • On-site visits when remote support is not enough
  • Records of every request and how it was solved
  • Escalation to network or systems specialists

Coverage hours, including out-of-hours and 24/7 options, response times and the number of users and sites are set in each contract.

Network infrastructure & security

We plan, install and configure the network your business runs on, and look after it once it is live. Software and hardware are configured together, so the network is reliable, fast enough for your work and protected.

What it covers

  • Network design and structured cabling
  • Routers, switches and Wi-Fi, including Cisco equipment
  • Firewalls, VPNs and network security policies
  • Network attached storage (NAS) and backups
  • Virtualisation with VMware
  • Network monitoring and analysis
  • Secure remote access for your staff
  • Preventive maintenance and fault repair
Network cabinet with blue lighting in a server room

How a business network fits together

Select any part of the diagram to see what it does and how we look after it.

InternetRouterFirewallSwitchServersNASWi-FiDevicesRemoteMonitoringInternetRouterFirewallSwitchServersNASWi-FiDevicesRemoteMonitoring
  • Internet connection

    The line from your provider. We review what you have contracted, help you compare providers and can set up a second line as a backup.

  • Router

    Connects your office to the internet. We configure it properly, close everything that should not be open and keep its firmware up to date.

  • Firewall

    Decides which traffic can enter and leave your network. We set the security policies, separate networks where needed and terminate VPN connections here.

  • Switches and cabling

    The core of the local network. We design the structured cabling, configure the switches, including Cisco equipment, and separate traffic with VLANs.

  • Servers and virtualisation

    Servers run your shared applications. We install and maintain them, including VMware virtualisation, so several systems can share one machine safely.

  • NAS and backups

    Shared storage for files and backups. We set up the NAS, its permissions and automatic backups, and check that the copies can actually be restored.

  • Wi-Fi

    Coverage for laptops, phones and connected devices. We plan where the access points go, keep a separate guest network and secure the staff network.

  • Desktops, printers and POS

    Wired computers, printers and point-of-sale terminals. We connect them, keep them working and support the people who use them.

  • Remote access (VPN)

    Your staff can work from home or another site as if they were in the office, through an encrypted connection that ends at the firewall.

  • Monitoring and analysis

    Monitoring tools track the state of links and equipment and help us analyse traffic, so faults are found sooner and fixed with data, not guesswork.

Smart home & building systems

Connected systems only work as well as the network beneath them. We install, configure and support home and building automation, and make sure it is reachable, stable and secure.

What it covers

  • Smart lighting and climate control
  • Alarms, cameras and access control
  • Audio, video and entertainment systems
  • Wi-Fi coverage for connected devices
  • Remote support and troubleshooting
  • Maintenance visits

We work with compatible systems and confirm in the assessment which equipment and brands are included in the service.

Not sure which service you need?

Describe the problem and we will tell you how we can help.

Contact us